FAQs | Epigamia

Orders

Can I place an order on call?

Not yet, but hey, we should be live on Whatsapp in a few days. Just drop us an email at [email protected] and we will notify you when our WhatsApp goes live!

How do I know my order is confirmed?

A confirmation email is shot out as soon as you place your order. That’s not all, we will keep updating you about your order and delivery date. It might look like spam, but we just want to keep you in the loop at all times. Now, If we have goofed up and you haven’t received an email from us, just give us a call on +91 75069 89442 or write an email to [email protected] and we will make it right!

Can I modify my order after placing it?

We can make this happen, but only if we can catch the team before the order is dispatched. So, quickly grab your phone/laptop and call us on +91 75069 89442 or write an email to [email protected] and we will get our team to hold the order and process the modification or cancellation. Hope to catch them in time. Fingers crossed!

Can I cancel my order after placing it?

Oh shoot, Sorry but we won’t be able to cancel the order once it has been placed. Hope you enjoy the order!

Payment

My payment did not go through. What should I do?

Uh oh! That is really frustrating and we also hate it when that happens. But don’t worry, you will automatically be redirected to the checkout page where you can try again. If it still doesn’t work, we are going to trouble you to reach out to us on +91 75069 89442 or write an email to [email protected], and we will fix it for you.

How much time will it take for the refund to process?

The refund normally takes 4-7 days to reflect into your account. We wish we could make that happen earlier, but that is the cycle our payment partners run with. Rest assured, we will try and push our payment partners to get it done at the earliest. Wish us luck! :)

Do you have a Cash On Delivery option?

Believe me, we want to provide you with that option, but we can't right now! We are trying to deliver our orders with zero contact due to COVID-19. But hey, drop us an email at [email protected] and you’ll be among the first to be notified when we activate the same.

Delivery

When will my order get delivered?

We plan to deliver every order within 72 hours. We would love to deliver it earlier, but due to COVID restrictions, there might be some constraints that come up. Now, if you have not received your Epigamia goodies within 72 hours, then clearly we have messed up. Drop us an email at [email protected] mentioning your Order Number, and give us a chance to rectify it. We will get it tracked and delivered on priority.

Is there any delivery fee applicable?

For orders below ₹400, there’s a nominal delivery fee of ₹40. Any order above Rs 400 is free and on us:)

Can I have my order delivered to me by the next day?

Like we said, we plan to deliver within 72 hours. But in case you need an emergency delivery, just call us on +91 75069 89442 or write an email to [email protected] mentioning your Order Number. We’ll find a way to help you.

Can I change the address once the order is placed?

We can make this happen, but we need to catch your order before it leaves our premises for delivery. All you have to do is reach out to us on +91 75069 89442 or drop us a line at [email protected] mentioning your Order Number. We will try and catch it for you and modify the address.

General

Do you have a subscription model?

Not yet, but our best minds are working on it. Meanwhile, send an email to [email protected] mentioning your request and you’ll be among the first to be notified when we activate our subscription model.

Who do I get in touch with for bulk order queries? Can I get a discount?

Drop us an email at [email protected] with your requirement, and we will find a way to help you.

Who do I get in touch with for issues or complaints with the product/packaging?

We are really sorry if you’ve faced an issue related to the product/packaging. This is not something we are used to, and we take this very seriously. We would request you to share your exact concern by giving us a call on +91 75069 89442 or sending an email to [email protected]. We promise to fix it at the earliest.